Privacy Policy
Effective Date: July, 14, 2026
At Thomas & Lord, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Mailing address
Project details or service requests
Any information you choose to submit through contact forms, quote requests, or other communications
We also automatically collect certain technical information, including:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral sources
General geographic location
Website usage statistics
How We Use Your Information
We use the information we collect to:
Respond to inquiries and quote requests
Schedule consultations
Provide requested products or services
Improve our website and customer experience
Communicate regarding projects or services
Send occasional updates, promotions, or newsletters (only if you choose to receive them)
Protect against fraud or unauthorized activity
Comply with applicable laws and regulations
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
These technologies may help us:
Remember user preferences
Measure website performance
Improve user experience
Deliver relevant advertising
Analyze website traffic
You may disable cookies through your browser settings, although doing so may affect certain website features.
Analytics
We may use third-party analytics services, including Google Analytics, to better understand how visitors use our website.
These services may collect information such as:
Pages visited
Time on site
Device information
Browser information
General geographic location
This information is used only to improve our website and services.
Advertising & Remarketing
Our website may use advertising services such as Google Ads, Meta (Facebook/Instagram), or similar platforms.
These services may use cookies or tracking technologies to:
Measure advertising effectiveness
Show relevant advertisements
Build remarketing audiences
Understand visitor behavior
These providers have their own privacy policies governing the use of collected information.
Sharing Information
We do not sell your personal information.
We may share information only with trusted third-party service providers who assist us in operating our business, including:
Website hosting providers
Customer relationship management (CRM) systems
Scheduling software
Payment processors
Email marketing services
Analytics providers
Advertising platforms
These providers are only permitted to use your information as necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of electronic transmission or internet storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
Provide requested services
Maintain business records
Meet legal obligations
Resolve disputes
Enforce our agreements
Your Choices
You may request to:
Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information (where permitted by law)
Opt out of marketing communications
To make a request, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any websites you visit.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Thomas & Lord
Address:
10 Mia’s Way Arundel, 04046
Email: hello@thomasandlord.com
Last updated: July 14, 2026